Returns & Refunds

Find your fit, with support along the way.

Return condition

For a change-of-mind return, shoes must be unworn outdoors, clean and in original condition with tags, accessories and packaging. Try them on indoors first. Include your order number or valid proof of purchase.

Start a return

Email support@costcko.com with your order number, item and reason. Include photographs for a damaged, defective or incorrect item if available. Contact us before sending a return; we will provide instructions and the correct return address.

Return shipping

You pay return shipping for size, style or change-of-mind returns. Use a tracked service and keep your receipt. For a confirmed damaged, defective or incorrect item, we cover reasonable return shipping or provide another suitable resolution. No restocking fee applies.

Refunds

After inspection, we notify you of the decision. Approved refunds are issued to the original payment method within 5–10 business days, or sooner where required by law. Your payment provider may need additional time. Original shipping is not refunded for change-of-mind returns unless required by law. Applicable shipping is refunded for our error or a confirmed defect. We do not deduct a retroactive outbound charge from a free-shipping order.

Exchanges & problems

Exchanges depend on availability. If an exchange is unavailable, an eligible return may be refunded so you can reorder. Contact us promptly about damaged, defective or incorrect items and keep the packaging.

The change-of-mind window does not limit mandatory consumer rights.